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Partial information is workable. Attach a stores list, BOQ, drawing, specification or a photograph of a data plate. Identification is part of the job.
After you press send
Four things happen, in this order.
01: A marine engineer taking notes in an engine room.
Step 1: It reaches a desk, not a queue
The division you pick routes it to the team that quotes that work.
Step 2: The desk that quotes it owns it
No reassignment, and no repeating the brief to a second person.
Step 3: Unclear lines get identified
A photograph or a part you cannot name is worked out as part of the job.
Step 4: Owned to the consignment signed for
One brief, one owner, one point of contact, from the first quotation to the consignment signed for on delivery.